Company Docs Q&A

Customer Support Help center New Based on this page by Anoop Baliga · Are you the creator? · Report

Description

Answers product and how-to questions from your live docs and other knowledge sources, always citing where the answer came from.

What it does

  • Searches live docs.
  • Checks other sources.
  • Cites every answer.
  • Helps new staff.

Who it's for

  • Support teams
  • Sales staff
  • Onboarding managers

How to set it up

Time to Set Up
About 15 minutes (our estimate)
Difficulty
Beginner
Tools Needed
  • Grok Bot: Grok Bot account needed
  1. Read the bot page to check it fits your work.
  2. Add it to Grok Bot from the official share link.
  3. Run it once on a small, real task.
  4. Review the result and adjust your instructions.

Company Docs Q&A Install Guide

Company Docs Q&A, made by Anoop Baliga, answers questions about your product and how to do things using your own documentation. It checks your live docs first, then any other knowledge sources you have connected, and every answer shows where it came from.

Citing sources is the main point. Staff can click through to check an answer rather than taking it on trust, and wrong answers usually point to a document that needs fixing. It is designed as an internal knowledge bot that people can rely on. Over time, the questions people ask also show which topics your documentation explains poorly, so you know where to improve it first.

It suits support teams, sales staff, onboarding managers and anyone who answers the same questions repeatedly. Keep your docs current, test it with questions you already know the answers to and report any answer without a citation.

Install Path
Official share link. Choose Get it on this page, then press Add to Grok Bot on the official x.ai page and read the terms it shows before you accept.
Price Tier
Free to add from the share link. You need a Grok Bot account.
Connectors
Your live documentation and any knowledge sources you connect.
Difficulty
Beginner
Time to Set Up
About 15 minutes (our estimate)
Creator
Anoop Baliga

Worked Example: A new hire question

Example only: an illustration of how a session could go, not a real client, case or result.

  1. A new support agent asks how to reset a customer's two-step sign-in.
  2. The bot finds the answer in your live help docs.
  3. It gives the steps and links to the exact page.
  4. The agent follows the steps and helps the customer.
  5. You notice the doc is missing a screenshot and add one.

Run It With Us

Get It Set Up For You

Short on time? We can set up Company Docs Q&A on your own accounts, test it with you and hand it over working.

  • $1,500 founding price for the first 3 setups (normally $2,500). $300 deposit, counted toward it.
  • We never ask for your passwords
  • Bots draft, you approve
Secure checkout by Stripe. We email you within 1 business day to get started. Book a free 20-minute call (opens Cal.com in a new tab)

Ask a question first · See how Run It With Us works · No promise of income or results (disclaimer).

Original source

Found via x.ai
Source by Anoop Baliga Open source

Results to Expect Our rough estimate of value to the business, not a promise or income claim

  • Faster answers.
  • Docs must be current.

Our estimate, not a promise or a typical result. Results depend on your effort, skills, market and costs.

Tips and pitfalls

  • Keep docs updated.
  • Test known questions.
  • Report missing citations.

Questions

Where does Company Docs Q&A get answers?

Your current documentation first, then any other sources you have connected.

Does it cite sources?

Yes, always.

Who is it for?

Anyone who needs a trustworthy internal knowledge bot.

Is Company Docs Q&A free to use?

It is free to add from the share link, but you need a Grok Bot account.

How long does it take to set up Company Docs Q&A?

Our estimate is about 15 minutes.

Related links

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