What Changes for the Business
- A company knowledge base answers staff questions from approved documents.
- Support docs update as releases and fixes ship.
- Meeting notes become searchable decisions and tasks.
- Customers get answers from current help articles.
Where It Slips Today
- The same question reaches the owner every day.
- Docs go stale after each change.
- Decisions from meetings are lost.
The Setup
- Collect what you know. Gather policies, how-tos and past answers.
- Build the knowledge base. Let bots answer from the approved documents only.
- Keep docs living. Update docs from releases and closed tickets.
- Capture meetings. Turn notes into decisions and tasks.
Start with the first step, run it for a few weeks, then add the next. Bots draft, you approve.
Matching Use Cases and Bots
Build a Company Knowledge Base Your Bots Can Use
Interview the owner, rebuild messy folders into a wiki, keep memory current and publish help articles.
- Business Context Interviewerby @nateherkInterviews you about the business.
- Drive Wiki Rebuilderby @ericzakariassonRebuilds Drive folders into a wiki.
- Notion Memory Keeperby @benlnKeeps team memory current.
- Help Center Updaterby @damonchenPublishes help articles.
Run Support from a Living Knowledge Base
A Telegram bot answers from docs that stay current with releases and fixed tickets.
- Telegram Docs Support Botby Automate With MarcAnswers on Telegram from Google Docs.
- Help Center Updaterby @damonchenUpdates help articles.
- Tickets To Changelogby @ericzakariassonTurns fixes into changelog entries.
- Support Docs Syncby Community submissionSyncs docs with releases.
Run a Consulting Practice from Tidy Meetings
Prep every call, capture notes and actions, book follow-ups and invoice on time.
- Meeting Briefby @Limok_igitPreps each call.
- Meeting Notes Assistantby @mvanhornWrites notes and actions.
- Post Call Assistantby @itspriyaptlDrafts follow-ups.
- Dispatchby @FilippoFonsecaBooks agreed calls.
- Invoice Hunterby @scheemunaiChases invoices.
Run a Support Desk with a Refund Approval Gate
Investigate every ticket, prepare refunds for approval, keep the help center current and coach quality weekly. Read the blueprint.
- Support Ticket Investigatorby Community submissionInvestigates and routes each ticket.
- Refund Resolution Deskby Community submissionPrepares refunds for approval.
- Help Center Updaterby @damonchenUpdates help articles.
- Support Quality Coachby Community submissionScores conversations weekly.
Costs We Checked
From the matching blueprints. Each line keeps its label: V with the vendor page and the date we checked it, E with the basis for our estimate. Check each vendor page before you buy.
- VRun It With Us setup: $1,500 founding price for the first 3 setups (normally $2,500), one time for one bot setup, starting with a $300 deposit that counts toward it. Source, checked 30 Oct 2026.
- EMonthly tools, Support Desk: About $75 a month for one seat Basis: The example monthly bill in this blueprint, at list prices.
- EYour time, Support Desk: About 2 to 3 hours a week to approve refunds, review drafts and read the quality report. Basis: Our estimate for a small business in its first month; measure your own in week 1.
Rules to Follow
- Keep private documents out of public bots.
- Unsure answers escalate to a person.
FAQ
Where does the knowledge live?
In tools you already use, like Notion or Google Docs.
Can customers use it?
Yes. One listed setup answers customers on Telegram from your docs.
What should I measure?
Questions that reach the owner each week and answer accuracy.