Multi Source Support Agent

Customer Support Ticket fixing New Based on this page by Nev · Are you the creator? · Report

Original template: Autonomous AI Customer Support Agent with Multi-KB RAG & Human Escalation by Nev

Counts one download per person per bot per day. Fewer than 10 shows New.

Description

A support agent that answers from several knowledge bases and escalates to a human when unsure.

What It Does

A support agent that answers from several knowledge bases.
Escalates to a human when unsure.
Works with Gmail, Ollama, Slack, Supabase and Wikipedia.
Keeps you in charge: review its output before anything reaches a customer or goes public.

Who It's For

SaaS teams
Small software companies
Product-led startups

How to Set It Up

Time to Set Up

About half a day or more (our estimate)

Difficulty

Advanced

Tools Needed

n8n: Free to self-host; n8n Cloud is paid
Gmail: Free with a Google account
Ollama: Free plan available
Slack: Free plan available
Supabase: Free plan available
Wikipedia: Free plan available

Read the creator's original page to confirm it fits your business.
Import the template into n8n, either self-hosted or on n8n Cloud.
Connect Gmail, Ollama, Slack, Supabase and Wikipedia when asked, using accounts you control.
Give it your ticket tool, code repository and how fixes get reviewed.
Do a test run on a small sample and check every output by hand.
Once results look right, set a schedule or trigger and keep an approval step for anything customer-facing.

Connect First

n8n

Gmail

Ollama

Slack

Supabase

Wikipedia

These are the tools the creator's setup uses. However you normally connect them works.

Original Source

Found via n8n.io

Source by Nev Open source

Used In

Results to Expect

Faster fixes for common bugs and fewer repeat tickets. How much depends on your setup, market and follow-through.
Expect a first useful result after one or two test runs, and steadier output once you have tuned its instructions.

Our estimate, not a promise or a typical result. Results depend on your effort, skills, market and costs.

Tips and Pitfalls

Require code review for every fix.
Start with small, well-defined bugs.
Templates can break when n8n or a connected app changes; re-test after updates.

Questions

Is the Multi Source Support Agent template free?

The template is free on n8n's gallery. n8n can be self-hosted for free or used on a paid n8n Cloud plan, and connected apps may charge for their own use.

Will it change my code?

It can propose fixes for review. Never merge without a developer checking the change.

How long does it take to set up Multi Source Support Agent?

Our estimate is half a day or more for a first working run, including connecting Gmail, Ollama and Slack. Tuning it to your business takes a few more runs.

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Creators can show this listing on their own site or README.

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